Important COVID-19 Updates
IMPORTANT NOTICE REGARDING WCB BRANCH AVAILABILITY (05/28/2020)
The health and safety of WCB’s customers and our employees is our top priority. To ensure we are enacting COVID-19 guidelines as communicated by state and federal authorities we have made the decision to temporarily alter the way we do business within our offices. Both of WCB’s banking lobbies remain temporarily closed to the general public. The Woburn drive-up window located at 198 Lexington Street will remain open during regular hours.
In branch visits may be scheduled in advance by appointment only. This includes safe deposit box access and any essential banking function that cannot be performed via ATM or digital banking channels. Please contact us at 781-729-3620.
IMPORTANT: We ask any customer who is showing symptoms, may have been exposed to COVID-19, or has been ordered to quarantine to NOT visit our lobby or drive-up. Our employees have been instructed to not report to work under the same circumstances. In accordance with state-wide guidance anyone entering our lobby is asked to wear a face covering or facemask for the protection of yourself and others.
Please remember that you do not have to physically come into our branches to conduct your normal banking! In addition to our drive-up window in Woburn and 24-hour ATMs, we have many services and resources available for you to bank remotely:
Online Banking – view account balances and transactions, pay bills online, transfer money, make loan payments, and more.
Mobile Branch – all the functionality of online banking, right on your phone. Plus, easily deposit checks anytime with mobile deposit.
Night Deposit Box – Business deposit services are available at both of our locations
Telephone banking –access your accounts from any touchtone phone. Hear account balances and recent transactions, and transfer funds between accounts at 877-922-2265.
While we recognize that these important safety features may disrupt the manner in which we serve you our promise is to ensure that we meet your banking needs during this COVID-19 crisis. Please visit our website for updates on our COVID-19 response plan.
There has been an unfortunate rise in fraud and email scams surrounding COVID-19. Remember: Do not click on links or attachments from sources you do not know. Click here for safety tips.
This is an unprecedented situation but please know that we are always here to serve you. Please remember funds on deposit at WCB remain insured in full with the combined coverage of the FDIC and the Deposit Insurance Fund. We will continue to post relevant information on our website. If you have any questions, please call us at 781-729-3620.
For Mortgage help during COVID-19 Click Here
Useful resources regarding COVID-19:
- Center for Disease Control and Prevention (CDC)
A wealth of up-to-date information about the virus.
- World Health Organization (WHO)
Various guides, FAQ's, advice, and more.
More information regarding the virus, including Massachusetts-specific counters and tracking.
- United States Computer Emergency Readiness Team
Tips on avoiding scams which are prevalent during emergencies.
- Check on the status of your Economic Impact Payment
WCB Online Banking
WCB on the go!
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