Frequently Asked Questions
Debit Card
We have put together the answers to many of our neighbors’ most frequently asked questions.
Have a question we missed? Use our contact form to submit.
Q. How do I get a Debit card?
A. Please stop in and see us at your convenience. We have a short application for you to fill out and your card can be issued to you right in the branch!
Q. Can I use my card overseas?
A. As a result of a significant increase in fraud activity originating from remote locations and foreign countries, your Debit Card may no longer be valid for use in some regions or for in-person purchases.
We are sorry for any inconvenience this may cause. Before traveling we recommend that you contact the Bank in order to confirm that you can use your ATM or Debit Card at the desired location.
Q. How do I report my card lost or stolen.
A. Please call us as soon as possible at 781-729-3620 to report any lost or compromised card. Additionally, if you have lost your debit card or feel your debit card information has been compromised, you now have the ability to deactivate the card by logging into Online or Mobile Banking.
Q. Do you monitor cards for fraud?
A. Our Fraud Prevention Services provides our Debit Card customers with around-the-clock protection against debit card fraud. Through an important partner of ours, experienced fraud analysts are at work monitoring for any suspicious activity. You will be notified immediately by Fraud Prevention Services if anything looks suspicious on your account. Please remember you will never receive an unsolicited call from us requesting your card and / or PIN number.
