Debit Card Security

Debit Card Security

Special Debit Card Information

Debit Card Fraud has become more frequent and increasingly sophisticated.  WCB employs various security and fraud prevention measures to protect your personal information and your accounts.   From time to time our security measures may block suspicious transactions, especially suspect transactions originating in foreign or remote locations.  As a result of a significant increase in fraud activity emanating from remote locations and foreign countries, your ATM or Debit Card may no longer be valid for use in some regions or for e-purchases.  We are sorry for any inconvenience this may cause.  Our primary concern is the safety and security of your personal and financial assets.  As conditions warrant, additional areas may be added to or deleted from our blocked list.  Before traveling we recommend that you contact the Bank in order to confirm that you can use your ATM or Debit Card at the desired location.  

 

Please call us as soon as possible at 781-729-3620 to report any lost or compromised card.  Additionally, if you have lost your debit card or feel your debit card information has been compromised, you now have the ability to deactivate the card by logging into your online banking or mobile branch. 

 

Our FraudWatch® Plus service provides our Debit Card customers with around-the-clock protection against debit card fraud.  Through an important partner of ours, experienced fraud analysts are at work monitoring for any suspicious activity.  You will be notified immediately by Fraud Protection Services if anything looks suspicious on your account.  Please remember you will never receive an unsolicited call from us requesting your card and / or PIN number.

 

Should you have any questions about this, please call 781-729-3620 or stop by the bank.

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